SMS Messaging Terms & Conditions

1. SMS Consent and Privacy

Your privacy is our priority. The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from ERIELL GROUP LOGISTICS, you may receive conversational messages related to:

• Logistics Coordination: Updates regarding load status, dispatch instructions, and driver communication.
• Customer Support: Answers to your inquiries submitted via our website or phone.
• Billing & Invoices: Notifications regarding payments and invoice status.

Note: We do not send promotional offers or marketing messages via SMS.

Example Message:

"Hello, this is ERIELL GROUP LOGISTICS regarding your load #12345. Please confirm pickup time. Reply STOP to opt-out."

3. Message Frequency

Message frequency will vary based on your interactions with our services and active shipments. You may receive multiple messages per day if you are actively coordinating a load.

4. Message and Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you. Please contact your wireless provider for more information about your text plan or data plan.

5. Opt-In Method

Customers can opt-in for SMS messaging from ERIELL GROUP LOGISTICS through:

• Contact forms on our website (by checking the optional consent box).
• Initiating a text message conversation with our support team.

6. Opt-Out & Help

Opt-Out:

Customers can opt out of SMS messaging from ERIELL GROUP LOGISTICS by replying STOP at any time. Once opted out, you will receive no further SMS communication. You can opt back in at any time by replying START.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (331) 321-7730.

7. Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• Message frequency may vary.
• Carriers are not liable for delayed or undelivered messages.

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General Service Terms

8. Transportation Services

By using our transportation services, you agree to comply with all applicable laws and regulations. Our services are subject to availability and scheduling constraints. All quotes are estimates and final pricing may vary based on actual service requirements.

9. Liability

Our liability is limited to the terms set forth in our transportation agreements and applicable federal and state regulations governing transportation services. We maintain appropriate insurance coverage as required by law.

10. Contact Information

For questions about these Terms and Conditions, please contact:

• Company: ERIELL GROUP LOGISTICS
• Address: 30W071 Valencia Ct Apt 103, Naperville, IL 60563
• Phone: (331) 321-7730
• Email: dispatch@eriellgroup.net